Dubai is continuously improving its infrastructure and services to ensure a better livelihood. In this sense, the Roads and Transport Authority started an innovative initiative, Smart Kiosks. The main purpose behind these kiosks is to simplify the lives of residents and visitors.
Currently, RTA has installed 32 kiosks in 21 locations in Dubai. In this article, we’ll have an in-depth look at what these smart kiosks are and how they have improved transportation in Dubai.
What are the Smart Kiosks in Dubai?
In 2018, RTA Dubai introduced the Kiosks as Dubai’s first ever 24/7 smart customer service centre. So these are the self-service terminals strategically located across Dubai in mostly popular locations. Later in 2021, RTA upgraded the system to Smart Kiosk.
These kiosks contain a height-adjustable touchscreen. These smart kiosks allow users to access RTA services and make transactions without visiting customer service centres. Besides, the kiosks feature multiple languages, which helps diverse lingual people easily understand the menu and access the services.
RTA’s Smart Kiosk Services
Vehicle Licensing and Registration: You can renew vehicle registrations, pay associated fees, request transfers of car ownership, and even report lost or stolen vehicle registration cards.
Driving License Services: Smart Kiosks give you access to your driving license details, update information, and print copies. Moreover, you can also apply for and renew your license directly at the kiosk, with specific requirements and eligibility.
Parking Services: Kiosks make recharging your Salik account easy. You can also manage parking permits and check outstanding parking fines.
Nol Card Services: Not only can you buy a new Nol Card, but you can also top up your existing card with credit. It also allows you to check your current balance, and view your travel history.
Information and Support: Smart kiosks give you real-time information on public transport schedules, routes, and fares. Additionally, you can check the general RTA updates and announcements.
Revenue Management: Lastly, with smart kiosks, you can pay for various RTA services, including traffic fines, impounding fees, and salik toll charges.
You should know that RTA is constantly improving these services to integrate further functionalities in the future.
Benefits You Get from Smart Kiosks
Undoubtedly, RTA’s smart kiosks provide numerous benefits to both residents and visitors in Dubai. Here are the advantages you get;
- 24/7 availability, means no need to visit customer service centres.
- The kiosks work swiftly and accurately for any transaction.
- The kiosks are easily accessible since they’re located in high-traffic areas.
- The height-adjustable screen allows people to use it according to their comfort.
- Considering Dubai’s diverse population, the kiosks offer menus in multiple languages, ensuring a smooth user experience for everyone.
- Many services in the Smart Kiosks eliminate the need for paperwork, which has reduced administrative burdens and contributed to a greener environment.
Smart Kiosks’ Locations in Dubai
After the first launch in 2018, RTA strategically built 24 Kiosks in popular locations all over Dubai. Later on, RTA placed 8 new Smart Kiosks in 6 various locations and also upgraded the 24 kiosks into Smart in 2021.
Currently, Dubai has a total of 32 smart kiosks in 21 locations, which primarily include;
- RTA Headquarters
- Customer Happiness Centers
- Main Service Provider Centers
- Key Locations Throughout Dubai
You can access the most up-to-date information on kiosk locations on the official RTA website or mobile app.
However, if you want to use the digital services of RTA’s smart kiosks, you can visit RTA’s customer happiness centres. You can find them in these locations;
- Deira
- Al Barsha
- Al Kifaf
- Umm Ramool
- Al Tawar
- Al Manarah
Frequently Asked Questions
Do I need a Nol Card to use the Smart Kiosks?
No, you don’t necessarily need a Nol Card to use the Smart Kiosks. You can access some services, like general information or paying traffic fines, without a card. However, transaction-related services will require a card.
Can I renew my driving license at Smart Kiosks?
Yes, you can renew a driving license at RTA Smart Kiosks. Not only that, Smart Kiosks also allow you to submit a new driving application, pay for it, and check the application status. However, the RTA website is the best source for the latest information on eligible license renewals.
What payment methods can I use at the RTA Smart Kiosks?
You can use various payment methods, such as debit cards, credit cards, and NOL cards, to make transactions at Smart Kiosks. However, cashless payment is always a good option since not all kiosks accept cash payments.